CFPB “Junk” Fees Advisory & Impact on Collections

On-Demand Webinar:
StreamedSep 8, 2022Duration90 minutes
  • Unlimited & shareable access starting two business days after live stream
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  • Take-away toolkit
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Collectors beware.

With increased volume and consumer desperation comes increased risk from the collections function.  Understanding recent litigation, the CFPB guidance on “junk” fees, and the sources of common collections mistakes is necessary to successfully manage collections risk.  Don’t miss this lively, jam-packed webinar.

  • Break down the definition of debt collector under the Fair Debt Collection Practices Act
  • Appreciate recent guidance and court rulings related to “pay to pay” or junk fees
  • Distinguish between allowable collection fees and forbidden fees
  • Perform a collections inventory and risk assessment
  • Maximize recoveries and avoid unnecessary compliance risk in collections


What collector wouldn’t like to take a payment over the phone or get agreement on an electronic payment?  And what institution would turn down the opportunity to charge a fee on a transaction that reduces delinquency?  Unfortunately, these two areas of continuing concern for financial institutions are now the source of increasing risk.  Recent developments have made it clear there is a storm brewing on both fronts and the limits on the definition of a debt collector under the FDCPA may be under attack, too!  These are not easy days for collections or compliance professionals.  Complaints, regulatory penalties, and class action litigation continue to negatively impact the ability to collect on delinquent loans.  Now the CFPB has issued an advisory opinion affirming that federal law often prohibits debt collectors from charging “pay-to-pay” fees under the FDCPA and other federal rules.  These charges, commonly described by debt collectors as “convenience fees”, are imposed on borrowers who want to make a payment in a particular way, such as online or by phone.  Unfortunately, recent class action litigation has also scored a direct hit on so-called “junk fees.”

An effective collection process must include sound methods for communicating with borrowers, resolving the delinquency, recovering collateral on defaulted loans, and doing all of this while complying with an increasing variety of state and federal laws, rules, and regulations.  Join collections veteran and regulatory compliance attorney, David Reed, as he details the steps to fully comply with recent guidance, while still maintaining an effective collections function.


This session is designed for executives, internal auditors, lending staff, collections managers, collectors, compliance officers, and anyone involved in the collections and payment process.


  • Regulatory guidance
  • Sample collections inventory
  • Sample collections risk assessment
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.


"I always enjoy David's enthusiasm and knowledge, he keeps a dry subject interesting."
Andrew, Peoples Credit Union

Presented By

David A. ReedDavid A. Reed
Reed & Jolly, PLLC