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Avoiding Loss at the Teller Line

What steps can you take to prevent losses to your institution? This webinar will address different scenarios that can arise and how to properly handle them – from outright fraud to misunderstanding each party’s rights and responsibilities in handling an account. Sometimes situations arise that need special attention, such as unusual behaviors, unusual payees on checks, and persons presenting checks without proper authority. Then there are cases involving misuse of fiduciary or representative powers, commercial accounts, and more. Your job is to protect the credit union and the accountholder. This webinar is designed to provide the tools needed to avoid losses.

Recorded Thursday, March 5, 2015

HIGHLIGHTS

  • What are the red flags for identity theft?
  • Who is responsible for forged signatures and endorsements?
  • When should an extended hold be placed on a deposited item?
  • How can fraudulent checks be identified?
  • Is special documentation needed when someone is handling a transaction on behalf of another person?
  • Are there any extra considerations when dealing with business or other non-natural person accounts?
  • TAKE-AWAY TOOLKIT
    • Identity theft red flags checklist
    • Check hold summary
    • Tips for fraudulent items
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

WHO SHOULD ATTEND?

This informative session is designed for tellers, new account representatives, branch managers and supervisors, compliance personnel, and internal auditors.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

MEET THE PRESENTER