Wednesday, August 30, 2017
9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Issuing a Mastercard or Visa branded debit card means you’re governed by the operating rules of the brand. Generally, the brand rules dictate how to handle transaction presentments and subsequent chargebacks between the issuer, acquiring financial institution, and merchant. Some rules overlap with Regulation E provisions (e.g., zero cardholder liability). Regulation E governs the relationship between card-issuing financial institutions and consumer accountholders. It’s the go-to reference for compliance when handling debit card disputes. Do the rules conflict, or are they complementary? This webinar will examine the obligations from both sets of requirements and analyze the differences.
Continuing Education: Attendance verification for CE credits upon request
- Regulation E definition of an error
- Provisional credit timeframes, which vary by brand
- Regulation E investigation and Mastercard and Visa chargeback timeframes analysis
- Best practices for provisional credit and final credit
- The five dispute-related questions asked most often by card issuers
- TAKE-AWAY TOOLKIT
- Log template to track cardholder disputes and chargeback investigations
- Table comparing Regulation E, Mastercard, and Visa timeframes
- Websites for Regulation E, Mastercard, and Visa information
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
WHO SHOULD ATTEND?
This informative session is designed for frontline, operations, and all service staff who work with debit cardholder disputes, including those responsible for compliance with these requirements.
PLEASE NOTE: Program content is subject to copyright and intended for your individual financial institution’s use only.