Teller Development: Managing Dual Control & Cash Limits
Responsibility for the vault, teller cash limits, and dual control are among the most important responsibilities at a credit union. Auditors and examiners continuously cite financial institutions for lack of dual control or double custody. Regardless of how many staff members there are, the job must be done well and in compliance with regulations. Dual control, cash limits, and creating a solid documentation trail are essential to protecting your credit union, yourself, and fellow employees. This session will reinforce solid frontline security for cash, log records, and vault controls. No one wants to be the subject of an investigation for missing cash! Participants will receive examples of various logs and sample procedures.
Recorded February 23, 2016
Continuing Education: Attendance verification for CE credits upon request
- Dual control issues and procedures:
- Vault entry logs
- Vault cash
- Security logs – bait money straps, security device logs, etc.
- Teller audits
- ATM audits
- How to maintain proper cash limits; including procedures for ordering and sending cash to the Federal Reserve or cash courier service
- The “fraud triangle” as it relates to frontline operations
- TAKE-AWAY TOOLKIT
- Written procedures covering dual control for frontline functions
- Written procedures for cash limits
- Audit steps to test the documentation trail
- Sample logs
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
WHO SHOULD ATTEND?
This informative session is designed for teller supervisors, head tellers, assistant head tellers, trainers, auditors, and compliance officers.
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