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When a Depositor Dies: Next Steps & Best Practices

Wednesday, November 8, 2017

10:00 am – 11:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

It could happen today – one of your depositors dies. Your institution must act appropriately and promptly to avoid liability. This webinar will thoroughly explain the proper steps your institution should follow when a depositor dies, including best practices used by other institutions. Join us to learn the legal requirements and practical issues when a depositor dies.

Continuing Education: Attendance verification for CE credits upon request

HIGHLIGHTS

  • Can you pay checks after the death of the accountholder?
  • Who can negotiate a check made payable to the deceased accountholder?
  • Who is entitled to the account upon the death of the accountholder?
  • Can the decedent's accounts be setoff for debts owed to your institution?
  • How should you deal with the estate or relatives of the deceased?
  • When can Social Security funds be reclaimed from your institution?

  • TAKE-AWAY TOOLKIT
    • Sample procedures for handling accounts of the deceased
    • Guide to federal government ACH payment reclamations
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

RELATED WEBINAR STILL AVAILABLE!

"When a Borrower Dies: Next Steps & Best Practices"
Thursday, August 24, 2017

WHO SHOULD ATTEND?

This informative session will be useful to all deposit operations personnel, collectors, service representatives, compliance staff, attorneys, and managers.

PLEASE NOTE: Program content is subject to copyright and intended for your individual financial institution’s use only.

MEET THE PRESENTER