2017 Regulation E Series

Registration Options & Pricing

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Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available six business days following Live date
  • Available for 6 months following Live
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

A series of 6 webinars regarding Reg E requirements and compliance!

Regulation E (Electronic Fund Transfer Act) is a confusing, complex array of rules and requirements applicable to any transaction involving an electronic fund transfer. The regulation has a number of areas where staff members frequently and unknowingly create potential liability for their financial institution. Given the significant increase in cyber fraud, it is more important than ever to understand the responsibilities and requirements imposed by Regulation E.

This comprehensive series will provide the current requirements, trends, guidance, and practical application for successful results. It will address an array of areas, including fundamentals, debit card error resolution, provisional credit, and auditing for regulatory compliance. Training will also cover the confusing issue of comparing Regulation E with Visa/MasterCard rules.

By signing up for the entire series, you will receive 6 webinars for the price of 5. This is a cost-effective and flexible way to obtain critical training on Reg E. You may register for the entire series or for individual sessions.

Regulation E Series Topics

Session Dates & Descriptions

12:00 pm – 1:30 pm Pacific
1:00 pm – 2:30 pm Mountain
2:00 pm – 3:30 pm Central
3:00 pm – 4:30 pm Eastern

Click on presenters’ names below for more information.

February 7, 2017
Handling Provisional Credit Under Reg E: Rules, Best Practices & FAQs

Elizabeth Fast, Spencer Fane LLP

Regulation E sets forth the legal framework that requires your financial institution to investigate alleged unauthorized electronic fund transfers (EFTs) and to provide provisional credit to your accountholders within specific deadlines. Did you know your institution is obligated to provide provisional credit even though the consumer won't file a police report or otherwise cooperate with you? Conversely, did you know you aren't required to provide provisional credit if the consumer won't sign a simple written statement regarding the alleged unauthorized EFT? These nuances and other unique requirements of Reg E can be confusing. This webinar will explain how to properly handle your institution's responsibilities to investigate alleged unauthorized EFTs and provide provisional credit.

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March 16, 2017
Regulation E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

Michele L. Barlow, PAR/WACHA

Financial institutions must ensure they correctly interpret Regulation E. Complying with Regulation E for debit card error resolution can be tricky. There are deadlines and timeframes that must be met to ensure claims are handled properly. This program will define an error under Regulation E; explore timing requirements for investigation and resolution of unauthorized debit card transactions; and explain how to minimize financial losses and maximize accountholder satisfaction.

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May 23, 2017
How to Handle Unauthorized Electronic Fund Transfers Under Reg E

Elizabeth Fast, Spencer Fane LLP

The rise in the number of electronic payments and devices has increased the number of unauthorized electronic fund transfers (EFTs). Reg E provides protections for consumers from unauthorized EFTs - and also imposes many responsibilities and obligations on your financial institution. Reg E is complicated and, given the rapidly changing types of electronic payments and devices, there is often confusion as to whether Reg E applies. It is further complicated because there is a legal distinction between a Reg E claim and a merchant dispute under the Visa/MC rules. This webinar will explain how to properly handle unauthorized EFTs under Reg E.

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July 19, 2017
Regulation E Fundamentals: Back to Basics

Laura Nelson, PAR/WACHA

This session will look at Regulation E with a wide-angle lens. It will hit the high points of Reg E to ensure your financial institution is compliant. Real-life examples will be provided to demonstrate how the regulation works and provide you with a foundation to apply your newfound knowledge. Lessen the uncertainty and join us for this back-to-basics review of Regulation E.

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August 30, 2017
Comparing Regulation E with Visa & MasterCard Rules

Diana Kern, SHAZAM, Inc.

Issuing a MasterCard or Visa branded debit card means you're governed by the operating rules of the brand. Generally, the brand rules dictate how to handle transaction presentments and subsequent chargebacks between the issuer, acquiring financial institution, and merchant. Some rules overlap with Regulation E provisions (e.g., zero cardholder liability). Regulation E governs the relationship between card-issuing financial institutions and consumer accountholders. It's the go-to reference for compliance when handling debit card disputes. Do the rules conflict, or are they complementary? This webinar will examine the obligations from both sets of requirements and analyze the differences.

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November 9, 2017
Auditing for Regulation E Compliance

Ann Brode-Harner, Brode Consulting Services, Inc.

As the financial industry becomes more centered around electronic services, errors can easily happen. Regulation E has clear requirements for error resolution. In addition, many services touch on Reg E for other reasons (opt-out for some services, additional disclosure requirements, etc.). This session is designed to assist compliance officers and auditors in conducting a thorough review of your institution's policies and procedures to ensure full compliance with all Reg E requirements. Sample checklists and an audit report format will be provided.

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