How to Build an Effective & NCUA Compliant MBL Credit Administration Program

Thursday, April 20, 2017

9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Credit unions are facing increasing competition, declining net interest margins, and increasing compliance-related operating costs. In response, the industry has witnessed significant consolidation and the need to develop a more dynamic business model structure. Credit unions with established member business services (MBS) programs have been able to generate above average ROAs and superior operating efficiencies. Going forward, CUs must develop strategic plans for their MBS business line that will enable growth while maintaining strong risk management practices. The MBL (member business lending) credit administration function will be tasked with the majority of these risk management and quality control responsibilities. This webinar will address what CUs need to do in order to create a well-designed and regulatory compliant MBL credit administration function.

Continuing Education: Attendance verification for CE credits upon request


  • NCUA’s changes to the MBL regulations
  • Key organizational elements of a strong MBL credit administration program
  • Current status of MBS/MBL in the CU industry
  • Content of a well-designed set of MBL policies and underwriting guidelines
  • Board’s role in the oversight of the MBS program

    • A pre- and post-closing MBL credit file checklist
    • List of financial analysis software programs for the underwriting process
    • Suggested list of MBL training topics
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


"Keys to Transitioning from Member Business Lending to Member Business Services"
Tuesday, August 29, 2017


This webinar will benefit senior management, directors, business loan review committee members, supervisory committee members, and staff who work in business services, internal audit, and risk management.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual financial institution’s use only.