May 23

Regulation E Series:
How to Handle Unauthorized Electronic Fund Transfers Under Reg E

Registration Options & Pricing

Please select your membership status.

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available six business days following Live date
  • Available for 6 months following Live
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

Tuesday, May 23, 2017

9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

The rise in the number of electronic payments and devices has increased the number of unauthorized electronic fund transfers (EFTs). Reg E provides protections for consumers from unauthorized EFTs – and also imposes many responsibilities and obligations on your financial institution. Reg E is complicated and, given the rapidly changing types of electronic payments and devices, there is often confusion as to whether Reg E applies. It is further complicated because there is a legal distinction between a Reg E claim and a merchant dispute under the Visa/MC rules. This webinar will explain how to properly handle unauthorized EFTs under Reg E.

Continuing Education: Attendance verification for CE credits upon request


  • What transactions are covered by Reg E?
  • What are your institution’s responsibilities under Reg E?
  • What transactions are deemed to be unauthorized?
  • When can the consumer be held liable for an unauthorized EFT?
  • How to properly handle unauthorized EFT claims

    • Easy-to-follow matrix to determine dollar amount of the consumer’s liability
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session will benefit all deposit personnel, tellers, service representatives, new accounts personnel, account officers, managers, auditors, and compliance staff.

PLEASE NOTE: Program content is subject to copyright and intended for your individual financial institution’s use only.


Spencer Fane LLP
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