Trust Your Instincts: Teaching the Frontline to Recognize Criminal Activity

Tuesday, April 11, 2017

9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

"I wonder if I should report this to management?" How many times have frontline staff members said they knew something was wrong after your financial institution has lost money or been robbed? What is common sense to a credit union professional or a subject matter expert isn't to someone new to financial institutions. To recognize criminal activity, people have to understand how criminals compromise them. This webinar will teach awareness and common sense to frontline staff by educating them about the daily dangers they face. After this program, frontline staff will know what constitutes unusual behavior or warning signs for workplace violence, robbery, or internal embezzlements – and when to report their suspicions to management.

Continuing Education: Attendance verification for CE credits upon request


  • How criminals evaluate your frontline for robbery or fraud
  • Comments that warn you of impending workplace violence
  • Warning signs of an internal fraud in progress
  • What suspicious behavior looks like
  • Understand what needs to be reported and when

    • Incident report for your credit union
    • Warning signs of internal embezzlement for staff training
    • Warning signs of suspicious behavior
    • Security tips for staff
    • Form for unusual happenings time and date
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session is designed for frontline staff, platform staff, and risk management/security officers.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual financial institution’s use only.