The COVID-19 pandemic has changed the way we live and work in fundamental ways. We’re here to help you and your credit union endure, and set you up for continued success once we’ve navigated these troubled times. To help you right now, we’ve compiled all our COVID-19 related content, as well as information from other trusted sources, into one page for easy access.

We have also made it easier for you and your team to access our Live and Recorded webinars while working remotely. Effective immediately and continuing through this crisis, any Live Webinar can be accessed from as many locations as you need with one registration. We’ve also improved the turnaround time on our recorded webinars, making recorded content available 2 business days following the Live Webinar. As always, the Recorded Webinar is yours to keep and can be shared with anyone at your credit union.

Bookmark this page and check back often as we’ll continue to work hard to bring you and your CU the resources you need to get through these troubled times.


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COVID-19 Related Webinars:

Leading a Remote Workforce
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If you have staff working remotely, how would you describe your leadership style with them? Effective? Somewhat functional? Herding cats? This webinar will teach you how to turn a challenge into an opportunity by providing specific leadership practices for dealing with remote staff.

Avoiding the Top 5 COVID-Related Collection Mistakes
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The ripples of COVID-19 have extended into collections, adding more complexity and compliance concerns. New legislation, borrower desperation, consumer protection, widespread unemployment, and other factors have increased the opportunities for missteps and ripened the ever-present risk. How are you going to address these issues?

Handling Pandemic-Related Payment Issues: Stimulus, SBA, Workers' Comp & More
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As if the pandemic wasn’t bad enough, financial institutions also need to be alert to potential fraud related to stimulus, unemployment, and SBA loan payments. This program will use real-life scenarios to provide insight and you’ll learn to process payments with confidence!

COVID-19 Loan Essentials: Modifications, Accommodations & Latest Regulatory Guidance
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COVID-19’s reach has extended into lending, leading the Agencies to issue various regulatory guidances. Learn the current areas of examiner focus and how pandemic-related loan modifications and risk assessments have been impacted.

Navigating the PPP Loan Forgiveness Process A-Z
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The PPP, pandemic, and Congress. Their intersection has rendered implementation of a PPP loan forgiveness protocol challenging for many lenders. The PPP was designed to help small businesses stay afloat and retain their employees – but it continues to evolve. Learn the current state of the process, how to comply, and tips to help borrowers.

CDD Update: New FinCEN FAQs & COVID’s Daily Practical Challenges
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Sometimes regulations are so confusing that they require official clarification. This is a great opportunity to delve into FinCEN’s new CDD FAQs to get the latest scoop about new accounts, risk profiles, and ongoing monitoring. Also, are COVID restrictions masking your ability to identify accountholders? Learn more about dealing with daily practical challenges.

Prospecting & the Pandemic: Tools for Success During COVID-19
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Did the pandemic decimate your business development process? How do you build and maintain the personal relationships and trust that are fundamental to banking without being face-to-face? Learn the prospecting aspect of maintaining and gaining market share in today’s world.

Fair Lending & COVID-19: Strategies for Maintaining Compliance
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Although COVID-19 has altered the lending environment and borrowers have new expectations, fair lending compliance remains consistent. Join us to learn what new and pre-existing fair lending guidance says.

Audit & COVID-19: A CFO Roadmap
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How can your audit team help position your institution for success during the COVID-19 crisis and beyond?

Credit Risk Management During a Pandemic
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Have you updated your loan portfolio management practices to include recently issued regulatory guidance related to the pandemic? Will you be ready for the next global crisis? Find the answers to these questions and more during this jam-packed session.

Alert! Impact of Reg D Changes
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The COVID-19 pandemic is wreaking financial havoc. More than ever, accountholders need access to all their available cash. The Federal Reserve Board has created an interim rule to suspend the limit on savings withdrawals. Learn about the impact and implementation of Reg D changes.

Financial Scams, Fraud & Criminal Activity During COVID-19
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Criminals are quick to exploit any weakness. The COVID-19 pandemic has caused immeasurable human suffering – which is being further compounded by confidence schemes, financial scams, and outright theft. Learn strategies to combat and preempt these fraudulent attacks.

BSA Compliance Requirements During the COVID-19 Challenge
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Has COVID-19 impacted your BSA procedures? Are your accountholders more prone to fraudulent attacks? What is the “new” normal during and after this pandemic? Join us to learn how to stay in compliance with existing and developing BSA requirements amid the COVID-19 crisis.

New FFIEC Procedures & Pandemic Guidance for Business Continuity Management & Resilience
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The FFIEC has adopted new procedures for business continuity and has recently updated Pandemic Guidance. Get the knowledge you need to shift from “developing” to “managing” your BCP, including activation of your pandemic plan. New glossary terms, examination objectives, board communication, auditor objectives, and pandemic planning will all be covered.

Increasing Remote Services During & After the Pandemic
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How will your financial institution evolve to meet the “new normal” of remote services and digital delivery? What’s your strategy? Learn how to succeed in the current and post-pandemic economy.

Establishing & Amending Traditional & Roth IRAs, Including COVID-19 & SECURE Act Impacts
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Late-breaking news regarding how COVID-19-related changes affect IRA and HSA accounts is here. You’ll also learn how the Secure Act is impacting IRAs. Get your questions answered about opening and amending IRAs and more.

Interagency Statement on Loan Modifications: Working with Borrowers Impacted by COVID-19
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Are your borrowers struggling? A recent interagency statement provides guidance for working with borrowers experiencing loan shortfalls due to the impact of COVID-19 –but outside the normal TDR structure. Learn the details and next steps.

The CARES Act: Impact & Implications for Credit Unions
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The CARES Act is part of the $2.2 trillion stimulus bill. How will that impact your credit union? The law is already in effect. Do you understand the provisions? Are you ready for the projected increase in new loan requests and modifications?

Financial Risk During Widespread Disruption: What the Board & Management Should Monitor
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COVID-19 is already having a huge impact on the economy. But closer to home, how is it likely to affect your bank’s financial health? Join us to learn more about the impact and how to monitor key financial gauges during this epic disruption.

New FMLA Families First Requirements for Paid Leave Effective April 1, 2020
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The Families First Coronavirus Response Act is effective on April 1. Are you ready? Do you know the requirements? Learn what you need to know about complying with this latest consequence of the U.S. COVID-19 epidemic.

Crisis Considerations for Annual & Board Meetings: Reschedule? Virtual? Cancel?
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What impact will the coronavirus pandemic have on your annual meeting? Will regular board meetings be affected? What if you must cancel or postpone due to circumstances beyond your control? What are the governance and compliance implications? Learn the options and requirements now!

Communicating in a Crisis: How to Protect Your Reputation & Brand
FREE WEBINAR

Is your credit union prepared to manage and survive a crisis? Consumers have high expectations in today’s competitive market in which credit unions manage highly confidential data in a no-room-for-error business. Learn the seven steps to effectively plan for and manage a crisis!


Professional Development Webinars

Effective Time Mastery: Working Smarter, Not Harder
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Is time your master or have you mastered time? If constant meetings, deadlines, and competing priorities are your norm, learn how to become a better time manager.

12 Key Elements of an Effective Digital Marketing Strategy
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If you’ve been wondering how to take your digital marketing strategy to the next level, this is the webinar for you. It will identify the 12 most popular (and most powerful) digital marketing strategies, and how to best use them to generate results. You’ll learn how these “digital dozen” interconnect and complement one another and understand the big-picture components of a successful digital marketing strategy that will put you on the right track.

How to Handle Difficult Members: Effectively Dealing with Intimidation, Negativity & Anger
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Dealing with members who try to get their way through the use of intimidation, negativity, or anger can be downright exhausting! It’s difficult to not get upset when people behave like this. Unfortunately, being upset adversely impacts service, productivity, and quality. Learn and put into action the “5 Steps to Not Get Hooked” model when dealing with these situations. Learn essential techniques to control your communication while understanding your own “hooks.” Once you’ve mastered these techniques, you’ll be equipped to successfully manage interactions with difficult members.


Financial Industry and CDC Resources:


Financial Industry Resources

NCUA - COVID-19 Information

NMLS - COVID-19 Update

Help for Credit Union members

SBA Economic Injury Disaster Loan Application

SBA Coronavirus (COVID-19): Small Business Guidance & Loan Resources

Wipfli CPAs and Consultants Resource Page

Young & Associates Consultants Resource Page



CDC/Other Resources

CDC Coronavirus Page

CDC Keeping Your Workplace Safe

DOL Employee Rights Poster