This is a 90-minute webinar.
9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
This riveting webinar will walk you through the best practices of imagining and managing a virtual collections process that effectively serves both borrowers and lenders.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Maximize virtual opportunities to increase production
- Evaluate communication and collaboration tools
- Harness predictive technology and measuring results
- Avoid virtual management landmines
- Deploy virtual collections best practices
One day your collections team was at the office and it was business as usual. The next day everyone was at home wondering how to access work files. Most financial institutions were thrust into a virtual workflow almost overnight. But now it’s time to go beyond the initial “ad hoc” approach and prepare for a dramatic increase in delinquencies as forbearance agreements and other temporary rescue efforts time out.
Transitioning the traditional collection methods to the virtual workflow is simply not good enough. The risk of not integrating the virtual collections function into the rest of the financial institution could have far-reaching negative impacts for accountholders and your bottom line. This session will be presented by a seasoned compliance attorney who is a former collections manager.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
The information in this session is designed for executives, volunteers, CFOs, lending managers, collections managers, collections staff, auditors, compliance personnel, and anyone interested in the collections process.
- Sample work from home policy
- Checklist for managing virtual collections
- Regulatory guidance
- Employee training log
- Interactive quiz
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.