This is a 90-minute webinar.
9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Do you know where Reg E and Mastercard/Visa rules intersect? Where do disputes fall? Learn what you need to know to comply with these distinct, but overlapping, rules.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Name the seven Reg E definitions of an error
- Differentiate provisional credit timeframes by the applicable governance
- Compare timing requirements of Reg E investigations to Mastercard and Visa dispute handling
- Update policies and procedures based on best practices for provisional and final credit
- Answer the top five dispute-related questions
Issuing a Mastercard or Visa branded debit card means you’re governed by the brand’s operating rules. Generally, those rules dictate how to handle transaction presentments and subsequent chargebacks between parties. With consumer accounts and cards, some brand rules overlap with Reg E requirements.
Reg E governs the relationship between card-issuing financial institutions and their consumer accountholders. It’s the go-to reference for compliance when handling debit card disputes. But do the brand rules really conflict with Reg E, or are they complementary? This webinar will examine the obligations from both sets of requirements and analyze the similarities and differences.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative session is designed for the frontline, operations personnel, and all service staff who work with debit cardholder disputes, including those responsible for compliance.
- A sample log to track cardholder disputes and chargeback investigations
- A table comparing Regulation E, Mastercard, and Visa timeframes
- A list of resource websites for Regulation E, Mastercard, and Visa information
- Employee training log
- Interactive quiz
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NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.