ADA Website Compliance: Requirements, Common Issues & Litigation

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On-Demand Access Includes:

  • Unlimited Access to Webinar Recording
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  • Handout and Take-Away Toolkit
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  • Presenter’s contact info for follow-up

This is a 90-minute webinar.

Financial institutions across the country are receiving demand letters from law firms representing disabled clients, who claim they were denied access to goods and services in violation of the Americans with Disabilities Act (ADA). Large sums of money are being demanded to settle the claims. The letters cite website readability and accessibility issues, such as content expressed only in graphics or a font size that is too small. In recent months, the number of ADA suits against financial institutions has spiked sharply! Compliance with ADA website regulations is not something you can afford to postpone.

Your website serves as your 24/7 branch and just like your brick and mortar locations, it should provide equal access and opportunities to all. Recent pullback of rulemaking from the Department of Justice does not negate the risk of private lawsuits or limit potential liability if your website does not meet accessibility guidelines. This session will review common issues cited in demand letters and provide guidelines and best practices to help you prepare a plan to update your website to meet the proposed accessibility standards and avoid costly litigation.

Recorded April 9, 2018

Attendance certificate provided to self-report CE credits.


  • Online barriers for people with disabilities
  • Solutions to common website accessibility problems
  • Issues identified in recent litigation and how to protect your institution
  • Detailed review of WCAG 3.0 AA website accessibility guidelines preferred by the Department of Justice
  • How ADA requirements affect mobile banking
  • Action plan and policy language to prepare for the necessary updates

    • Website accessibility guidelines fact sheet
    • Website ADA compliance checklist
    • Website ADA compliance action plan
    • Sample website policy language
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session is designed for compliance officers, IT officers, marketing personnel, and staff responsible for website development and maintenance.

NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Brode Consulting Services, Inc.
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