9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Regulation E sets forth the legal framework for investigating alleged unauthorized electronic fund transfers (EFTs) and providing provisional credit to accountholders within specific deadlines. Do you know that your institution is obligated to provide provisional credit even when an accountholder won’t file a police report or otherwise cooperate with you? However, your institution isn’t required to provide provisional credit if the accountholder won’t sign a simple written statement regarding the alleged unauthorized EFT. These nuances and other unique requirements of Reg E can be confusing. Join us to learn how to properly manage alleged unauthorized EFT investigations and provide provisional credit in compliance with Reg E.
Continuing Education: Attendance verification for CE credits upon request
- Best practices for conducting a Reg E investigation
- When must provisional credit be provided?
- What can and cannot be required of the accountholder before giving provisional credit?
- Specific deadlines for completing an investigation and providing provisional credit
- How to determine the proper dollar amount of provisional credit required by Reg E
- TAKE-AWAY TOOLKIT
- Detailed sample investigation procedures, including the deadlines for providing provisional credit
- Easy-to-follow matrix to determine the provisional credit dollar amount
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
DON'T MISS THIS RELATED WEBINAR!
|"Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation"
Wednesday, June 20, 2018
WHO SHOULD ATTEND?
This informative session will benefit all deposit personnel, tellers, service representatives, new accounts personnel, account officers, managers, auditors, and compliance staff.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.