Wednesday
Nov 3
2021

Mastercard Debit Card Chargebacks

Registration Options & Pricing

Please select your membership status.


Live Webinar Access Includes:

  • Unlimited Connections to Virtually Attend the Live Webinar
  • Handout & Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Presenter’s Contact Info for Follow-Up

On-Demand Access Includes:

  • Unlimited Access to Webinar Recording
  • Can be viewed anytime 24/7, beginning 2 business days after the webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up
150+
Webinars
Available
100%
Satisfaction
Guaranteed

This is a 90-minute webinar.

9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

The chargeback process is riddled with rules and time restrictions. Don’t risk a loss for your financial institution or card holder. Learn the ins and outs of debit card chargebacks to protect everyone’s rights.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Analyze the exception-related transaction data in an authorization message
  • Differentiate the types of POS transactions
  • Identify documents needed for the most common exception conditions
  • Explain the dispute resolution cycle and maximum timeframes
  • Distinguish fraud-related from non-fraud-related cardholder claims
  • Name the chargeback reason codes used most often

WEBINAR DETAILS

Mastercard dispute resolution rules are complex. Your institution’s ability to recover funds from a merchant is primarily based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights – and a potential financial loss for you or your cardholder.

What information is needed from the cardholder? When are chargeback rights available? What if you cannot recover funds from the merchant through a chargeback? These questions and many more will be answered.

Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?

This informative session is designed for operations professionals at financial institutions that issue Mastercard debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.

TAKE-AWAY TOOLKIT

  • Sample cardholder dispute form
  • Quick reference comparison of Regulation E and Mastercard rules
  • List of reference websites, including the Mastercard Rules and Chargeback Guide
  • Employee training quiz
  • Interactive quiz

DON'T MISS THESE RELATED WEBINARS!

"Visa Debit Card Chargebacks"
Wednesday, December 8, 2021

"Comparing Regulation E with Visa & Mastercard Rules"
August 3, 2021
Available Now

 

NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER

SHAZAM, Inc.
You might be interested in:

We provide credit union webinars on compliance, lending, regulations, security, operations, new accounts, collections, fraud, security & other topics. For more information on credit union education and online training opportunities, join our mailing list.