Your Borrower Has Died: Actions to Take, Mistakes to Avoid

10:00 am – 11:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

It could happen today – one of your borrowers dies while still owing on a loan or other obligation to your financial institution. In this situation, you must act swiftly to increase your chances of collecting on the loan and to avoid liability. What should you do? This webinar will thoroughly explain the proper procedures and processes to follow when a borrower dies, including the special procedures under the mortgage servicing rules regarding home loans.

Continuing Education:   Attendance verification for CE credits upon request

HIGHLIGHTS

• Does death constitute a default under the loan?
• What if loan payments continue to be made by the deceased’s relative?
• Is the decedent’s estate or surviving spouse liable for the loan?
• Can you setoff the decedent’s deposit accounts for debts owed to your institution?
• What if a probate estate is never opened regarding the deceased?
• What are the special rules for home mortgage loans?
  
  
• TAKE-AWAY TOOLKIT
  • Sample procedures for handling and collecting loans of deceased borrowers
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

WHO SHOULD ATTEND?

This informative session will benefit all loan officers, loan operations personnel, collections staff, service representatives, compliance personnel, auditors, attorneys, and managers.

NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.