Wednesday
Jul 31
2019

Consumer Collection Series: 20 Common Mistakes in Consumer Collections

Registration Options & Pricing

Please select your membership status.


Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up
150+
Webinars
Available
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Satisfaction
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9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Consumer debt collection remains a major source of complaints, lawsuits, and enforcement actions against financial institutions. There are numerous debt collection laws and regulations – and numerous opportunities for errors. Borrowers, their attorneys, and regulators are closely monitoring collection practices. Therefore, it’s important to understand and implement proper collection procedures to avoid liability. This webinar will explain the most common consumer collection mistakes and how to reduce your institution’s liability risk.

Attendance certificate provided to self-report CE credits.

Save with this series!

HIGHLIGHTS

  • Common mistakes made by creditors in the collection process and how to correct them
  • Collection activities that regulators will be “watching closely”
  • Examples of how creditors have gone “too far” in the collection process
  • Summary of the Fair Debt Collection Practices Act (noncompliance could lead to UDAAP violations)
  • How to reduce liability risk

  • TAKE-AWAY TOOLKIT
    • CFPB Bulletin Prohibition of Unfair, Deceptive, or Abusive Acts or Practices in the Collection of Consumer Debts
    • Employee training log
    • NEW – Interactive quiz

WHO SHOULD ATTEND?

This informative session will benefit consumer loan officers, loan operations staff, credit administration staff, collection personnel, compliance officers, attorneys, managers, and others involved in the collection process.

DON'T MISS THIS RELATED WEBINAR!

"Successful Skip Tracing Techniques for Locating Borrowers & Recovering Collateral"
Tuesday, January 22, 2019

Availability extended until December 31, 2019

 

NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER

Spencer Fane LLP
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