Dec 9

Consumer Privacy: New Online & Mobile App Issues, GDPR, Reg P & Compliance

Registration Options & Pricing

Please select your membership status.

Live Webinar Includes

  • One connection to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Presenter’s Contact Info for Follow-Up

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

10:00 am – 11:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Before implementing any online or mobile product, you must evaluate the compliance obligations imposed by consumer privacy laws.


  • Identify what your institution must do to comply with GLBA
  • Differentiate between GLBA, GDPR, and CCPA
  • Determine whether GDPR and CCPA apply to your institution and their effect
  • Prepare a security program required under GLBA, GDPR, and CCPA
  • Discern the unique privacy issues raised by online and mobile applications


Online banking and mobile apps are one of the hottest consumer products at financial institutions today. Before implementing any consumer online or mobile product, your institution must evaluate the legal and compliance obligations imposed by consumer privacy laws. At the federal level, the Gramm Leach Bliley Act (GLBA) and Regulation P require implementation of an effective security program to safeguard consumer information from theft or data breach. At the state level, effective January 1, 2020, the California Consumer Protection Act (CCPA) imposes requirements which are in addition to GLBA and which provide additional protection for consumers. Other states have proposed similar legislation.

Furthermore, your institution must consider GDPR (General Data Protection Regulation) which is the European Union’s privacy regulation. Although it’s tempting to think that your institution has no connection to these EU rules, don’t underestimate how GDPR might affect your institution. This webinar will explain your institution’s existing consumer privacy obligations under GLBA and how GDPR and CCPA differ from it. You’ll also learn how to determine whether your institution will be impacted by GDPR and CCPA.

Attendance certificate provided to self-report CE credits.


This informative session is designed for deposit operations staff, loan operations personnel, security officers, compliance officers, attorneys, and managers.


  • Model privacy notice under GLBA
  • Seven Steps for Businesses to Get Ready for the GDPR
  • Employee training log
  • Interactive quiz


NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Spencer Fane LLP
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