Jun 19

Electronic Returned Items: Combating Fraud

Registration Options & Pricing

Please select your membership status.

Live Webinar Includes

  • One connection to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Presenter’s Contact Info for Follow-Up

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Available for 6 months following Live
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

According to a recent survey, annual ACH and debit card usage increased by 6% and 10% respectively. Consumers appreciate the convenience of conducting transactions electronically. This increased ease of access also exposes consumers and their financial institutions to elevated risk of account compromise and card fraud.

Among its provisions, Regulation E limits consumer liability for unauthorized transfers, and promulgates procedures for resolving errors alleged by consumers, including unauthorized and fraudulent ACH and card transactions. This session will review the specific error resolution requirements of Reg E, address procedural best practices, and provide tips on documenting your investigation. It will also detail how to review your error resolution process, including how audit procedures can mitigate risk for accountholders and your institution.

Attendance certificate provided to self-report CE credits.


  • Consumer liability under Regulation E
  • Clarification of which errors trigger the EFT error resolution process
  • Error resolution timing requirements
  • Process to follow when you’ve wrapped up your investigation
  • Recordkeeping requirements
  • Overview of error resolution audit procedures

    • Error resolution flow chart
    • Sample error resolution log
    • Sample Reg E procedures
    • Employee training log
    • NEW – Interactive quiz


"Regulation E Series: Reg E Fundamentals"
Tuesday, June 18, 2019

"Regulation E Series: How to Handle Unauthorized Electronic Fund Transfers Under Reg E"
Tuesday, August 20, 2019

All webinars are available for six months after broadcast


This informative session will benefit operations personnel, compliance officers, risk officers, internal auditors, and staff responsible for debit card/ACH transactions.


NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Brode Consulting Services, Inc.
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