Emerging Leader Education: How to Avoid Lender Liability Claims: Compliance, Regulatory Issues & Best Practices

Registration Options & Pricing

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Recorded Webinar Includes

  • Recording of the Live Webinar
  • Can be viewed anytime 24/7, beginning 2 business days after the webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

Lender liability lawsuits are becoming more prevalent – especially in consumer lending. Liability issues arise at all stages in the lender-borrower relationship from initial loan advertising, through loan documentation, and finally with collections. Lenders often repeat mistakes which permit borrowers to raise genuine (and sometimes spurious) complaints. Large civil judgments and regulatory fines have been obtained against lenders based on violations of statutory provisions (such as the Truth-in-Lending Act, Equal Credit Opportunity Act, Fair Debt Collection Practices Act, etc.) and common law theories of unfair, deceptive or abusive lending, or collection practices. In addition, the CFPB is imposing stricter standards in this area.

This webinar will explain how to avoid lender liability claims, and will review best practices used by other institutions. Although this program will address both commercial and consumer loans, the majority of time will be spent on consumer loans because that is the current regulatory focus.

Recorded Thursday, May 15, 2014

Attendance certificate provided to self-report CE credits.


  • Unfair, deceptive, or abusive acts or practices related to lender liability claims
  • Common mistakes that cause lender liability claims
    • Loan advertising
    • Loan structuring and documentation
    • Collection process
  • Truth-in-Lending Act review
  • Equal Credit Opportunity Act review
  • Fair Credit Reporting Act review
  • Fair Debt Collection Practices Act review

    • CFPB’s exam procedures for the Truth-in-Lending Act, the Equal Credit Opportunity Act, the Fair Credit Reporting Act, the Fair Debt Collection Practices Act, and UDAAP violations
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session will be useful for all lending personnel including loan officers, loan operations staff, collection personnel, compliance officers, attorneys, and managers.

NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Spencer Fane LLP
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