2019 Teller Training Series

Registration Options & Pricing

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Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

6-Part Series

Regulations, operations, loss prevention, compliance... today’s tellers must possess broad knowledge and provide excellent service. This series will provide tellers with the information and tools needed for success.

Purchase Webinars Individually or Purchase the Series to Get All 6 Webinars for the Price of 5!

A superior financial institution knows how to balance the demands of providing outstanding service with regulatory requirements and prudent operating procedures. Trained, knowledgeable tellers are critical in maintaining this fine balance. With this series, tellers will enhance their skills in accountholder retention, compliance, fraud prevention, negotiable instruments, and much more.

Teller Training Series Topics

Session Dates & Descriptions

Click on presenters’ names below for more information.

January 8, 2019
Compliance Training for the Frontline

Dawn Kincaid, Brode Consulting Services, Inc.

Did you know that a "simple" deposit of cash and a few checks can be governed by at least seven regulations? Frontline staff are responsible for placing appropriate holds on funds, providing accurate/timely disclosures, and identifying and reporting suspicious activity – all while providing outstanding service.

This informative session will focus on compliance regulations and guidelines that affect frontline staff. It will address common account transactions and the specific regulations that govern each. Tools to enhance your daily routine will be provided to guide you through regulatory requirements, identifying red flags, and assisting with accountholder questions. Both new and seasoned frontline staff will benefit from this must-attend, jam-packed session – and meet their annual training requirements.

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January 31, 2019
Frontline Fraud Prevention: Stopping Fraud at the Teller Line

Mary-Lou Heighes, Compliance Plus, Inc.

Tellers and other staff who handle accountholder transactions are the first line of defense against fraud, money laundering, identity theft, and other crimes. What you know about these issues and how you handle them directly impact accountholders and can save your institution from potential losses. In 2017, financial institutions filed 148,290 suspicious activity reports on identity theft and related issues, and another 436,391 reports on fraud including checks, wire transfers, and ACH, including matters related to Ponzi, mass-marketing, and pyramid schemes. This webinar will provide the tools and best practices necessary to ensure your institution stops fraud at the frontline.

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February 12, 2019
Risks & Precautions for Endorsements & Other Negotiable Instruments

Mary-Lou Heighes, Compliance Plus, Inc.

Accepting items for deposit is just routine – until something goes wrong. When sending deposited items through for payment, your institution is warranting that it gave the funds to the payee. Who is the item really payable to? What about restrictive endorsements or other language that may appear with the endorsement? Who can endorse when there are multiple payees? What if no one endorses it, can it still be deposited? The answer to these questions depend on the facts and circumstances of each item and the parties involved, including the depository institution. This webinar will outline the correct processes to avoid loss and mitigate risk and examine the rights and liabilities of the parties involved in the acceptance, payment, and enforcement of negotiable instruments.

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March 11, 2019
Cross Selling: The Key to Accountholder Satisfaction & Retention

Tim Tivis, Pinnacle Training Group

It is a proven fact that the more products and services accountholders own, the more loyal they become. With competition from both traditional and non-traditional sources increasing at exponential rates, it has never been more important to gain and retain satisfied accountholders. Because of these and other market-driven factors, cross selling must become a top priority. However, cross selling for the wrong reason can do more harm than good! This webinar will provide tools to empower staff to cross sell effectively and intelligently. From discovery to delivery, you will learn to increase accountholder retention while gaining growth opportunities through favorable referrals.

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April 10, 2019
Accurately Completing the CTR Line-by-Line

Dawn Kincaid, Brode Consulting Services, Inc.

You greeted the accountholder with a smile, accepted the deposit, and counted the cash three times just like you should. You clicked the next button to generate the receipt and the CTR screen appeared. Fifty-seven empty fields just waiting to be populated!

This webinar will provide best practices on how to obtain the required information from the accountholder. Using a variety of scenarios, the presenter will provide an in-depth, line-by-line review of how to properly complete each CTR data field and how to avoid common errors. Don’t miss this detailed, insightful session.

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May 15, 2019
Managing Dual Control & Cash Limits

Molly Stull, Brode Consulting Services, Inc.

Managing dual control and cash limits is a critical responsibility in any business, but even more so in the financial industry. The teller’s role is integral to creating solid control processes. This program will explain the reasoning behind the procedures, outline potential consequences of cutting corners, and reinforce the importance of managing dual controls and working within established cash limits. Examples of various control logs and procedures will be provided.

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