Dec 7

New Security Officer Training: Responsibilities, Best Practices & Skill-Building Tools

Registration Options & Pricing

Please select your membership status.

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Available for 6 months following Live
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

Thursday, December 7, 2017

10:00 am – 11:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

This program will focus on Section 748 of NCUA’s Rules and Regulations and Letter to Credit Unions #02-CU-12 which specify credit unions’ security responsibilities and what your security program should contain. Although the regulations are very specific, they allow leeway for risk-management decision-making. This program will include industry-standard practices and demonstrate (with pictures) how to comply. Security officer dos, don’ts, and best practices will be covered. Other topics will include:

  1. Which staff members should be trained on security issues?
  2. When is help needed from law enforcement, regulators, or other security officers?
  3. Who needs to be trained on robbery issues?
  4. Should you use a case management system?
  5. Reporting to the board

If you have been the security officer for less than three years or have been newly assigned, this program is designed for you. However, it will be a great refresher for veteran security officers, too. If your credit union hasn’t established the position of security officer and you perform the duties of Section 748 concerning robberies, burglaries, and larcenies, you don’t want to miss this program.

Continuing Education: Attendance verification for CE credits upon request


  • Requirements under Section 748 NCUA Rules and NCUA Letter to Credit Unions #02-CU-12
  • Lighting, landscaping, locations, and locks – the four Ls of security
  • Security update on the latest trends in the field
  • Records that security officers should keep
  • Training staff members
  • What to include and exclude in your written security program
  • Robbery training requirements
  • Opening and closing procedures explained

    • ATM review checklist
    • Night inspection form to help implement your physical security inspections
    • "Proper Employee Conduct During and After a Robbery" form for your training program
    • Risk Management Basics: Before, During and After the Robbery
    • Risk Management Basics: Robbery Styles
    • Risk Management Basics: Physical Risk Assessments, Thinking Like the Robber
    • Sample incident report
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session would best suit security officers, risk management professionals, internal auditors, compliance officers, and anyone who needs to understand the security function.

PLEASE NOTE: Program content is subject to copyright and intended for your individual financial institution’s use only.


Thompson Consulting Group, LLC
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