CFPB Real Estate Loan Collection Rules for Mortgage Servicers & Your Credit Union

Registration Options & Pricing

Please select your membership status.

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Can be viewed anytime 24/7, beginning 2 business days after the webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

The CFPB adopted an overwhelming volume of changes to the mortgage servicing rules, effective October 19, 2017, and April 19, 2018. The most important changes relate to default and collection restrictions, successors in interest, mortgage foreclosures, and bankruptcy protections. This session will thoroughly explain the new changes to the mortgage servicing rules. It also will address early intervention, continuity of contact and loss mitigation procedures, and explain when small servicers are exempt.

Recorded Wednesday, April 5, 2017

Attendance certificate provided to self-report CE credits.


  • Which changes become effective October 19, 2017, and April 19, 2018
  • Timing restrictions on mortgage foreclosures
  • When lenders must provide loss mitigation options to borrowers more than once during the life of a loan
  • Expansion of the rules to cover a “successor in interest” including transfers caused by death, divorce, trust, or gift, and who qualifies as a “successor in interest”
  • What notices aren’t deemed to violate the automatic stay in bankruptcy
  • Applicability of the small servicer exemptions to the new changes

    • Model form of periodic statements for consumers in Chapter 7 or 11 bankruptcies
    • Model form of periodic statements for consumers in Chapter 12 or 13 bankruptcies
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session will benefit all mortgage loan officers, credit personnel, loan operations staff, compliance personnel, collection staff, managers, auditors, and attorneys.

NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.



Spencer Fane LLP
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