Increasing Remote Services During & After the Pandemic

9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

How will your financial institution evolve to meet the “new normal” of remote services and digital delivery? What’s your strategy? Learn how to succeed in the current and post-pandemic economy.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Get products to market and close a loan in several clicks
• Understand changing branches for the digital consumer
• Discuss remote contact centers for employee fulfillment
• Engage in the push to contactless payments and easy P2P

WEBINAR DETAILS

Change your strategy from a slow evolution to a rapid revolution into digital/remote service delivery. Now is the time to learn about key digital platforms, branch configurations, contact center expectations, user experience, digital marketing and fulfillment, payment systems, and employee skill sets that will help you succeed in the current and post-pandemic economy.

What have we learned from this crisis? There will be a “new normal” at the other end. The entire population, regardless of age or income, has now experienced the ease and value of remote delivery – and most will never go back. Financial institutions need a seamless consumer experience, a simple digital delivery, a branch that can sell, and a “this is as easy as Amazon” mentality. In addition, many employees who have tasted work-from-home think it’s wonderful. That option may warrant on-going consideration, because well-managed, remote employees are more efficient and have lower rates of turnover and burn-out. What’s your next step?

Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?

This informative session will benefit directors, executive management, department heads, and strategic development strategists.

TAKE-AWAY TOOLKIT

• Remote and digital self-audit questionnaire
• Employee training log

NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.