9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Financial institutions must ensure correct interpretation of Regulation E and comply with the requirements for processing error disputes associated with debit card transactions. This session will define and explain the types of transactions covered by Regulation E and debit card requirements. It will also define an error according to the regulation, along with the timing requirements for investigation and resolution of unauthorized debit card transactions by your financial institution. Learn how to minimize your institution’s losses and ensure compliance with this sometimes-tricky regulation.
This course is eligible for 1.8 AAP credits.
Continuing Education: Attendance verification for CE credits upon request
- Accountholder versus institution liability
- The investigation
- Provisional credit
- Required communications
- TAKE-AWAY TOOLKIT
- Regulation E error resolution flowchart
- Sample error resolution log
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
DON'T MISS THIS RELATED WEBINAR!
|"Managing Provisional Credit Under Reg E"
Wednesday, August 29, 2018
WHO SHOULD ATTEND?
This informative session is designed for card personnel, operations, branch personnel, compliance officers, and AAP candidates.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.