Avoiding Loss at the Teller Line

Registration Options & Pricing

Please select your membership status.

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Can be viewed anytime 24/7, beginning 2 business days after the webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

What steps can you take to prevent losses to your institution? This webinar will address different scenarios that can arise and how to properly handle them – from outright fraud to misunderstanding each party’s rights and responsibilities in handling an account. Sometimes situations arise that need special attention, such as unusual behaviors, unusual payees on checks, and persons presenting checks without proper authority. Then there are cases involving misuse of fiduciary or representative powers, commercial accounts, and more. Your job is to protect the credit union and the accountholder. This webinar is designed to provide the tools needed to avoid losses.

Recorded Thursday, March 5, 2015

Attendance certificate provided to self-report CE credits.


  • What are the red flags for identity theft?
  • Who is responsible for forged signatures and endorsements?
  • When should an extended hold be placed on a deposited item?
  • How can fraudulent checks be identified?
  • Is special documentation needed when someone is handling a transaction on behalf of another person?
  • Are there any extra considerations when dealing with business or other non-natural person accounts?
    • Identity theft red flags checklist
    • Check hold summary
    • Tips for fraudulent items
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session is designed for tellers, new account representatives, branch managers and supervisors, compliance personnel, and internal auditors.

NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Compliance Plus, Inc.
You might be interested in:

We provide credit union webinars on compliance, lending, regulations, security, operations, new accounts, collections, fraud, security & other topics. For more information on credit union education and online training opportunities, join our mailing list.