Collections & the Servicemember: From the MLA to SCRA

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On-Demand Access Includes:

  • Unlimited Access to Webinar Recording
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  • Presenter’s contact info for follow-up

This is a 90-minute webinar.

Whether your credit union is located on a military installation, situated near one, or simply doing business within your field of membership, it’s likely that military personnel and their dependents are members. It is universally accepted that members of the military have earned an extra level of protection within the financial services industry. Whether it is the rigors of deployment or the economic impact of military service, conducting business with military personnel and dependents has always been subject to special rules that apply from loan initiation through pay off.

Collections is already a high-risk area. The specific protections of the Servicemembers Civil Relief Act (SCRA) and Military Lending Act (MLA) add even more requirements and compliance risk. In addition, the CFPB has a special section that focuses exclusively on military affairs. Does your credit union understand and comply with all the interrelated rules? This webinar will focus on the protections and requirements surrounding military collections and provide best practices to ensure efficiency and compliance.

Recorded Wednesday, March 28, 2018

Attendance certificate provided to self-report CE credits.


  • Technical collections requirements of the SCRA and MLA
  • Comparison of similarities and differences between the SCRA and MLA
  • Adding “military sensitivity” to your collections process
  • Dos and don’ts of military collections
  • Common military collections violations and how to avoid them

    • Military collections matrix
    • CFPB Office of Servicemember Affairs report
    • Regulatory guidance and resources
    • SCRA and MLA examination questionnaire
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This timely session is designed for senior executives, directors, lending managers and staff, collection managers and staff, compliance personnel, auditors, and anyone involved with delinquent accounts.


NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Reed & Jolly, PLLC

We provide credit union webinars on compliance, lending, regulations, security, operations, new accounts, collections, fraud, security & other topics. For more information on credit union education and online training opportunities, join our mailing list.