10:00 am – 11:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Delinquent accounts require special attention and an understanding of the risks they bring to compliance, collections, and credit reporting operations. The credit reporting function has gained added significance with borrowers’ increased awareness of the power of the credit score, the rise of the CFPB, a highly motivated plaintiff’s bar, and the Equifax breach. From policies and procedures, to quality assurance and organizational charts, credit reporting impacts every financial institution. Learn the steps that can increase efficiency, reduce risks, and calm your compliance nerves.
This webinar will focus on the unique operational and compliance challenges posed by delinquent accounts. From automated disputes to direct disputes and all the gray areas in between, this session will provide a common-sense approach to FCRA dispute compliance and management. Join us to learn a process to control the credit reporting risks surrounding delinquent accounts and manage the Equifax data breach’s negative impact on your operations.
Continuing Education: Attendance verification for CE credits upon request
- Critical steps in responding to credit report disputes
- Recent CFPB credit reporting guidance
- What to do with repeat disputes, frivolous disputes, and settlements
- Reporting discharged loans after bankruptcy
- Creating an effective dispute resolution process
- Identifying and avoiding common reporting landmines
- TAKE-AWAY TOOLKIT
- FCRA examination guidance
- CFPB supervisory highlights special credit report edition
- Sample FCRA policy
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
WHO SHOULD ATTEND?
This informative session is designed for senior executives, managers, compliance staff, lending staff, collection managers, frontline managers, internal auditors, and anyone involved with credit reporting.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.