9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Need a roadmap to navigate credit reporting issues on delinquent accounts? Questioning your complaint resolution process? Are disputes – and repeated disputes – handled compliantly? Learn to control the risks associated with delinquent accounts and credit reporting.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Understand the critical steps in responding to credit report disputes
- Handle repeat disputes, frivolous claims, and settlements
- Report discharged loans after bankruptcy
- Create an effective dispute resolution process
- Identify and avoid common delinquency reporting landmines
Borrowers with well-performing loans rarely dispute their credit reports. Instead, you must pay extra attention to delinquent accounts and understand their special risks and interplay with your compliance and collections operations. The credit reporting function has taken on added significance in recent years with increased borrower awareness of the power of the credit score, the rise of CFPB regulations and complaint tracking, and highly motivated consumer protection attorneys. From policies and procedures, to quality assurance and organizational charts, this essential function impacts every financial institution and there are some basic steps that can increase efficiency, reduce risks, and calm your compliance nerves.
Fortunately, the regulations, examination guidance, and hard-earned experience create a detailed model of a fully compliant credit reporting function – if you know where to look. This webinar will focus on the unique operational and compliance challenges posed by credit reporting disputes. From automated disputes to direct disputes and all the gray areas in between, this session will provide a common-sense approach to FCRA dispute compliance and management. This session will cut through the regulatory web and highlight a process to control the credit reporting risks surrounding delinquent accounts and manage the potential negative impact on your operations.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative session is designed for senior executives, managers, compliance staff, lending staff, collection managers, frontline managers, internal auditors, and anyone involved with credit reporting.
- FCRA examination guidance
- CFPB Supervisory Highlights Special Credit Report Edition
- Sample FCRA policy
- Sample credit report dispute resolution procedures
- Employee training log
- Interactive quiz
DON'T MISS THIS RELATED WEBINAR!
|"FCRA Compliance: From Delinquent Loans to New Hires"
Thursday, April 16, 2020
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.