Jul 24

Outsourcing Tech Services: Regulations, Examiner Expectations & Actions for Vendor Management

Registration Options & Pricing

Please select your membership status.

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

All financial institutions rely on third-party technology vendors to enhance operations and efficiency. Regulators agree that the board and senior management are responsible for managing the increased risk of outsourced technology. From due diligence to damage control, from contracts to constant oversight, your institution must have an effective system to identify, incorporate, and manage the many risks and opportunities offered by rapidly expanding technology.

Every time a critical vendor is used, you are handing over the keys to your kingdom. Some of the most sensitive borrower information, financial resources, and core business processes are entrusted to third-party vendors. If something goes wrong, your institution will be held accountable. Considering how much of your budget is allocated to vendors, you must ensure good performance, while satisfying increased examination scrutiny. From selecting the best available vendor, to identifying and correcting performance issues, this presentation will examine the practical and regulatory requirements for managing third-party tech relationships and the operational details of creating an effective vendor problem-resolution program.

Attendance certificate provided to self-report CE credits.


  • Designing an effective technology vendor management process
  • Regulatory notification and oversight requirements
  • Critical timelines for critical tech vendors
  • What to do when a problem arises
  • Creating solid staff oversight and quality control
  • Five things your tech vendor does not want you to know

    • Sample vendor management policy
    • Examination guidance
    • Employee training log
    • NEW – Interactive quiz


This informative session is for executives, compliance staff, financial staff, IT personnel, internal audit, department managers, and anyone who works with the technology and vendor management process.


NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Reed & Jolly, PLLC
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