10 Steps to Creating Unparalleled Service
Tuesday, April 25, 2017
9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
How can credit unions create unparalleled service? To remain relevant in a challenging economic landscape and competitive environment, credit unions must find ways to rethink, renew, and revive their service strategies and programs to create unparalleled service. This webinar will explore a 10-step process proven to create unparalleled service through innovative leadership, talent management, motivational strategies, and key service strategies that will take your credit union to the next level of successful growth!
Continuing Education: Attendance verification for CE credits upon request
- Dynamics of leadership and management
- Determining the best approach for talent management
- Key leadership strategies for unparalleled service
- How to get employees enthusiastically engaged to build strong relationships and bring in more loan opportunities
- Sales and service strategies proven to create a strong sales and service culture
- TAKE-AWAY TOOLKIT
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
WHO SHOULD ATTEND?
This informative session is designed for CEOs, executive management, lending managers, branch managers, marketing/business development staff, and the frontline.
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual financial institution’s use only.