9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Your financial institution deals with ACH challenges every day, but is your staff prepared to deal with all situations? This session will take a deep dive into exception handling, focusing on how to properly use the return reason codes to serve your accountholders. Each code will be covered, including its proper use, how long the RDFI has to act on the return, and required documentation. Learn how to handle stop payments, revoked authorizations, and unauthorized transactions. Financial institutions can suffer losses when ACH exceptions are improperly handled. This webinar will address how to handle these challenges in compliance with the NACHA Rules by using case studies and scenarios, so your staff can respond knowledgeably when faced with ACH errors.
This course is eligible for 1.8 AAP credits.
Continuing Education: Attendance verification for CE credits upon request
- ACH return reasons and timeframes
- Authorization-based returns
- Proper usage of the WSUD form
- ACH operator rejects
- Stop payment versus revoked authorization or unauthorized transaction
- TAKE-AWAY TOOLKIT
- Sample WSUD form
- Sample authorization form
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
DON'T MISS THIS RELATED WEBINAR!
|"ACH Rules & Responsibilities for RDFIs"
Thursday, August 2, 2018
WHO SHOULD ATTEND?
This informative session is ideal for ACH operations staff, AAP candidates, compliance officers, and ACH auditors.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.