Feb 25

Debit Card Chargebacks: Understanding Visa Claims Resolution

Registration Options & Pricing

Please select your membership status.

Live Webinar Includes

  • One connection to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Presenter’s Contact Info for Follow-Up

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Available for 6 months following Live
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

10:00 am – 11:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Prior to rolling out Visa Claims Resolution (VCR) in April 2018, Visa® promoted it as a simpler, more streamlined exception process. VCR rules and requirements include new timeframes, all new reason codes, and minor documentation requirement changes. With the new VCR process, the claim reasons are divided into two categories: allocation and collaboration. Fraud- and authorization-related claims comprise the allocation group and consistently account for at least 80% of the disputes reported by cardholders. This webinar will focus on the claim reason codes in the allocation group and an issuer’s ability to submit a claim for payment recovery. Compliance is critical because failure to adhere to Visa claim rules will lead to a loss of chargeback rights for your institution.

Continuing Education: Attendance verification for CE credits upon request


  • Overview of merchant authorization process
  • Required documentation from the cardholder
  • Simple way to differentiate fraud and non-fraud chargeback claims
  • Specific requirements for an EMV liability shift claim
  • Maximum timeframes for submitting claims requests
  • How to use authorization data to determine when chargeback rights are available
  • What happens when you cannot recover funds from the merchant through a chargeback?
  • How Visa provisional credit and zero liability rules factor into compliance obligations
  • Complete Visa Claims Resolution cycle

    • Sample cardholder dispute form
    • Quick reference comparison of Regulation E and Visa rules
    • Online location of publicly available Visa rules
    • Reference websites
    • Employee training log
    • Quiz to measure staff learning and a separate answer key


"Debit Card Chargebacks: Understanding Mastercard Dispute Resolution"
Thursday, March 14, 2019


This informative session is designed for the frontline, EFT operations staff, and their managers at financial institutions that issue Visa debit cards.


NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


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