Nov 29

Managing & Mitigating Card-Not-Present Fraud

Registration Options & Pricing

Please select your membership status.

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Available for 6 months following Live
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

10:00 am – 11:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Online card-not-present (CNP) fraud is exploding. Record data breaches and “bad bots” have equipped fraudsters with the information and tech necessary to perpetrate CNP fraud on a massive scale – just as chip-card proliferation in the U.S. has materially shifted focus from the physical point-of-sale (POS) to e-commerce. Are you ready?

As we approach 50% chip-on-chip card volumes, many issuers are focused on incremental liability at the POS. Missing the bigger picture of rising CNP fraud, issuers may delay allocating resources to the authentication, tokenization, and real-time transaction analytics necessary to protect their cardholders online against what is, by all accounts, a materially bigger threat. And overreacting with tighter authorization criteria and automatic declines can devastate cardholder experience and erode card use and interchange revenue. Join us for a review of the best ways to manage and mitigate the rising tide of CNP fraud and “false-positive” declines.

Continuing Education:   Attendance verification for CE credits upon request


  • Sizing the threat of card-not-present fraud
  • Understanding the cost of false-positive authorization declines
    • Reducing interchange and card usage
    • Increasing card abandonment
  • Best techs for minimizing and mitigating CNP fraud
    • Online risk-based authentication (biometrics to behavior), tokenization, real-time transaction analytics
  • Best practices for managing card authorizations and minimizing false-positive declines
    • Consumer-defined controls, two-way alerts, geolocation
  • Post-decline communications and timing

    • Peer evaluations of effectiveness of CNP fraud-prevention tools
    • Directory of CNP fraud-mitigation solutions and providers
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This presentation is designed for officers and staff responsible for the security, risk, administration, and marketing of debit and credit card programs. This topic’s strategic implications also merit the close attention of the CIO, COO, and executive management.


NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Jack Henry & Associates, Inc.®
You might be interested in:

We provide credit union webinars on compliance, lending, regulations, security, operations, new accounts, collections, fraud, security & other topics. For more information on credit union education and online training opportunities, join our mailing list.