Regulation E Series:
How to Handle Unauthorized Electronic Fund Transfers Under Reg E

Tuesday, May 23, 2017

9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

The rise in the number of electronic payments and devices has increased the number of unauthorized electronic fund transfers (EFTs). Reg E provides protections for consumers from unauthorized EFTs – and also imposes many responsibilities and obligations on your financial institution. Reg E is complicated and, given the rapidly changing types of electronic payments and devices, there is often confusion as to whether Reg E applies. It is further complicated because there is a legal distinction between a Reg E claim and a merchant dispute under the Visa/MC rules. This webinar will explain how to properly handle unauthorized EFTs under Reg E.

Continuing Education: Attendance verification for CE credits upon request


  • What transactions are covered by Reg E?
  • What are your institution’s responsibilities under Reg E?
  • What transactions are deemed to be unauthorized?
  • When can the consumer be held liable for an unauthorized EFT?
  • How to properly handle unauthorized EFT claims

    • Easy-to-follow matrix to determine dollar amount of the consumer’s liability
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

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This informative session will benefit all deposit personnel, tellers, service representatives, new accounts personnel, account officers, managers, auditors, and compliance staff.

PLEASE NOTE: Program content is subject to copyright and intended for your individual financial institution’s use only.