Oct 16

Regulation E Series: Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

Registration Options & Pricing

Please select your membership status.

Live Webinar Includes

  • One connection to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Presenter’s Contact Info for Follow-Up

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Available for 6 months following Live
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

This session will define and explain the types of card transactions covered by Regulation E and the debit card requirements. Learn how an error is defined under Regulation E, explore timing requirements for investigation and resolution of unauthorized debit card transactions, and understand how to minimize financial losses and maximize accountholder satisfaction. Complying with Regulation E for debit card error resolution can be tricky. This program will ensure you are correctly interpreting Reg E.

This course is eligible for 1.8 AAP credits.
Attendance certificate provided to self-report CE credits.

Save with this series!


  • Accountholder versus financial institution liability
  • The investigation
  • Provisional credit
  • Required communications
  • Chargeback requirements

    • Regulation E flowchart
    • Error resolution log
    • Employee training log
    • Interactive quiz


This informative session is designed for card personnel, operations staff, branch personnel, compliance officers, and AAP candidates.


NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


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