Nov 30

Handling Formal & Informal Trust Accounts: CIP, Documentation & Compliance

Registration Options & Pricing

Please select your membership status.

Live Webinar Includes

  • Unlimited Connections to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Presenter’s Contact Info for Follow-Up

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Can be viewed anytime 24/7, beginning 2 business days after the webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your credit union
  • Presenter’s contact info for follow-up

10:00 am – 11:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Confident or quaking? What’s your response when someone wants to open a trust account? Can you answer questions about existing trusts? Do you run to a coworker, or do they run to you? This webinar will be brimming with expert advice about opening and handling trust accounts. Learn the details, dos, and don’ts to vastly increase your confidence quotient the next time trust questions arise.


  • Better understand what a trust is
  • Set up a trust
  • Look for key details in the trust for its lifecycle
  • Understand complicated document language
  • Write trust procedures for your institution


Many people use trusts to plan for their estate, family, taxes, etc. When opening these special accounts, you need to know about proper documentation, CIP, and signature card responsibilities. You must also understand the trustee’s authority and duties and your financial institution’s responsibility and liability. This webinar will cover standard trust-opening procedures and many dos and don’ts that arise as trusts and accountholder situations change. You’ll learn the answer to most of your questions from the highlights below:

  • What is the difference between an informal and formal trust?
  • How is CIP accomplished on a trust? 
  • How are signature card contracts styled and what disclosures are given?
  • Is there a difference in how the account is opened depending on whether a trust is revocable or irrevocable?  Whose TIN is used?  Does it matter?
  • Who are the key players in a trust?
  • What happens if trustees die?  What documentation is needed?  What happens if the trust becomes irrevocable?
  • Who is the payee when depositing, opening, or closing a trust?
  • Can there be a power-of-attorney with a trust?
  • What happens if a trustee’s name changes?
  • What if a financial institution closes?  How is the trust insured?
  • How can a trust be set up with an existing accountholder?
  • Should a trust have joint owners on the account?
  • Can you have two trusts in one account set-up as joint WROS?
  • Can trusts be amended, changed, or revoked?  What paperwork is involved?

Attendance certificate provided to self-report CE credits.


This informative session will benefit new account representatives, member service representatives, call center staff, branch administration, branch operations staff, branch managers, compliance personnel, BSA staff, and anyone who works with trusts.


  • New account handbook
  • Employee training log
  • Interactive quiz


"Advanced New Account Issues: POAs, Trusts, Estates & More"
March 25, 2020
Available Now


NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Gettechnical Inc.
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