This is a 60-minute webinar.
9:00 am – 10:00 am HST
12:00 pm – 1:00 pm PT
1:00 pm – 2:00 pm MT
2:00 pm – 3:00 pm CT
3:00 pm – 4:00 pm ET
As of June 30, 2021, the Nacha Operating Rules will restrict the time when an RDFI can make a claim against an ODFI’s authorization warranty. Now is the time to learn the rule changes, best practices, and how to resolve consumer and corporate ACH disputes using the new rules.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Differentiate between the Nacha rules and Regulation E
- Comply with the new Nacha timeframes for making a claim against an ODFI’s authorization warranty
- Define your financial institution’s error resolution obligations under both the Nacha Rules and Regulation E
- Understand the differences between handling consumer and corporate disputes
- Apply your knowledge to real-world scenarios
Consumer and corporate ACH disputes are everyday occurrences in ACHs. Financial institutions must comply with both Regulation E and the ACH rules when responding to accountholder allegations of errors. Effective June 30, 2021, the Nacha Operating Rules will limit the length of time in which an RDFI can make a claim against the ODFI’s authorization warranty. This session will detail the rule changes and outline best practices for consumer and corporate accountholder claims. It will address:
- Limitations on warranty claims
- Regulation E requirements for consumer disputes
- Nacha Operating Rules right of adjustment
- The rights of corporate accountholders
- Best practices and case studies
This course is eligible for 1.8 AAP credits.
Attendance certificate provided to self-report CE credits.
WHO SHOULD ATTEND?
This informative session is ideal for ACH operations staff, AAP candidates, auditors, and compliance staff.
- Error resolution flowchart
- Error resolution tracking log
- Employee training log
- Interactive quiz
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.