Avoiding UDAAP Claims, Errors & Penalties

Enforcement actions, monetary penalties, and bad publicity – three things to avoid as much as possible.  Properly handling complaints and error claims depends on your knowledge of the various regulatory requirements and examiners’ expectations for dealing fairly with accountholders.  Every institution must take steps to avoid UDAAP (unfair, deceptive, or abusive acts or practices) claims, but what does that mean exactly?  What practices get financial institutions into trouble?  This webinar will dive into regulators’ expectations and scrutinize activities that have led to UDAAP enforcement actions.  It will also address the error-resolution requirements for open-end credit, credit cards, debit cards, international remittance, Check 21 (substitute checks) and remote deposit capture.