Robbery Prevention, Response & Resilience

On-Demand Webinar:
StreamedNov 2, 2021Duration90 minutes
  • Unlimited and shareable access
    two business days after live streaming
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
See Registration Options

Is your financial institution safe?

Is it perceived that way by members – or thieves? Any sign of weakness can attract criminals. Further, if accountholders feel unsafe, traffic will drop and so will profitability. Attend this highly informative program to learn how to keep staff and accountholders safe and what to do in the event of a robbery.
  • Keep your frontline safe
  • Identify risk factors
  • “Harden the target”
  • Pinpoint the one item needed in your security manual
  • Get your financial institution back to work
  • Determine whether to use risk assessments versus vulnerability assessments


Join us for a deep-dive robbery training. After this fast-paced program, staff will know what to do immediately when facing a lone bandit with a gun, a note-passing robber, or a gang takeover of your financial institution. After a robbery the media can be your friend or foe. Your Public Information Officer and staff need to know how to respond to the media in critical situations.

In addition, management must know how to handle post robbery concerns and get staff back to work. Psychocentric factors may develop with some individuals, so it’s important to know the warning signs and the steps required to adjust to the new normal.

Finally, you must “harden the target” after the robbery because criminals will view your location as a weak link. Many financial institutions think it was just their time. In reality, a thief believed that facility was an easy target. Now is the time for a risk assessment and/or vulnerability assessment to determine why you were – or might be – targeted.


This informative session is for all staff of every financial institution. If you ever enter an institution’s lobby, this webinar is for you!


  • Robbery tips
  • Robbery checklist
  • Incident report
  • Proper employee conduct during and after a robbery
  • What the robbery packet should contain
  • Witness list form
  • Employee training quiz
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits.

All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Barry Thompson, CRCMBarry Thompson
Thompson Consulting Group, LLC