When a Borrower Dies

On-Demand Webinar:
StreamedSep 8, 2022Duration90 minutes
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
See Registration Options

Now what? A borrower passed away, but still owes money to your institution.

What are the chances of collecting?  How do you go about it – compliantly?  Is setoff an option?  What about relatives or joint accounts?  Don’t miss this jampacked webinar with the answers to all your questions.

  • Take the proper steps when a probate estate is opened
  • Handle cases where a probate estate is never opened
  • Determine when the deceased’s relatives and other parties can be held liable for loan repayment
  • Identify situations when death of a co-borrower can constitute a loan default
  • Exercise your institution’s right of setoff against the deceased’s deposit accounts
  • Explain the special rules for home mortgage loans when a borrower dies


It’s bound to happen.  One of your borrowers dies still owing on a loan or other obligation.  In this situation, you must act swiftly to increase the chances of collecting on the loan and to avoid liability.  What should you do?  This webinar will explain the proper procedures and processes your institution should follow when a borrower dies owing on a loan or other obligation to your institution, including the special procedures under the mortgage servicing rules regarding home loans.


This informative session will benefit all loan officers, loan operations personnel, collections staff, service representatives, compliance personnel, auditors, attorneys, and managers.


  • Sample procedures for handling and collecting loans of deceased borrowers
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.


"The speaker was excellent. She was clear and concise, which can be challenging for some attorneys."
- Mark, Government Employees Federal Credit Union

"This webinar was super clear and easy for my novice education in deceased accounts to follow. Tons of answers to my questions and clarity was given."
- Elizabeth, South Carolina State Credit Union

"Lots of information given and was well conducted and on schedule"
- Shelly, Clarity Credit Union

"The presenter was clear and didn't rush through the slides. Took time to answer all the questions."
- Malee, Andrews Federal Credit Union

"Good information and good timing with as many deceased accounts that are happening."
- Cora, Capital Credit Union

"This was one of the best webinars on this topic I have attended. I got a ton of take-away items."
-Bob, Fox Communities Credit Union

"This was my first webinar. I felt there was a lot of valuable information covered in a logical, easy to follow flow."
- Diane, CapCom Federal Credit Union

"Great detail and very clear examples."
- Will, HUECU

"The speaker was very thorough and understandable. The information she covered was exactly what we were looking for. To check our existing knowledge and know that we are covering situations within the legal guidelines."
- Debbie, New Credit Union

Presented By

Elizabeth Fast, JD & CPAElizabeth Fast
Spencer Fane LLP