When a Borrower Dies: Next Steps

October 19, 2023
Live Webinar:
DateOct 19, 2023Duration90 minutes
12:00 PM PDT01:00 PM MDT
02:00 PM CDT03:00 PM EDT
  • Unlimited connections for your institution
  • Available on desktop, mobile & tablet
  • Take-away toolkit
  • Presenter’s contact info for questions
On-Demand Webinar:
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
See Registration Options

It could happen any or even every day next week: a borrower passes away, but still owes money to your institution. Now what?

What are the chances of collecting? How do you go about it – compliantly? Is setoff an option? What about relatives or joint accounts? Don’t miss this detailed webinar with the answers to all your questions.
  • Understand what to do when a probate estate is opened and when one is never opened
  • Determine when the deceased’s relatives and other parties can be held liable for loan repayment
  • Distinguish the situations when the death of a co-borrower can constitute a loan default
  • Properly exercise your institution’s rights of setoff in the deceased’s deposit accounts
  • Explain the special rules for home mortgage loans when a borrower dies


It’s a common daily occurrence. One of your borrowers dies, still owing on a loan or other obligation. In this situation, you must act swiftly to increase the chances of collecting on the loan and to avoid liability. What should you do? Join us to learn the 10 most important lessons when dealing with a borrower’s death. This webinar will thoroughly explain the proper procedures and processes to follow when a borrower dies, including the special procedures under the mortgage servicing rules regarding home loans.


This informative session will be useful to all loan officers, loan operations personnel, collections staff, service representatives, compliance staff, auditors, attorneys, and managers.


  • Sample procedures for handling and collecting loans of deceased borrowers
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Elizabeth Fast, JD & CPAElizabeth Fast
Spencer Fane LLP