Contact & Support

Our friendly expert team is only a call, email, or chat away. You can also reach out to us using the contact form at the bottom of the page. 

Have A Question?

We’ve gathered answers to the most frequent questions we receive to more quickly assist you. Please contact us if you do not find the answer here or would like additional information.
 
To prepare for your live webinar please Test Your System in advance to ensure you have the best possible experience.
Contact & Support

Frequently Asked Questions

You can purchase any webinar directly from our website with the following payment options: credit card, ACH transfer, or check payment from an invoice. All webinars come with a 100% satisfaction guarantee. Check out this video for a step-by-step purchasing guide: https://cuwebtraining.com/new-website-tour

Live, On-Demand or Bundle. Live webinars include unlimited, sharable live connections within your institution, available to view on desktop, mobile & tablet devices, a take-away toolkit, live Q&A session, and the presenter's contact info for follow-up questions. On-Demand webinars include unlimited shareable access to the recording within your institution two business days after the live date, available to view on desktop, mobile & tablet devices 24/7, take-away toolkit, ability to download the webinar video and toolkit items, and presenter's contact info for follow-up questions. The Bundle includes all options from the live and on-demand webinars.

You can sign in to your User Portal in the upper right corner of our website. If you do not have an account with us, please click on the 'Forgot your password?' button. It will send you a link to create a password. You will then be redirected to your User Portal. If you do not see the webinar in your User Portal click on the Webinar Library button and find the webinar you wish to access. From there click on the Access Webinar button and you will be redirected to your webinar. All take-away items included with your webinar are located on the right-hand side of your screen.

You can send access to a webinar immediately after purchasing a webinar on the confirmation screen or through your User Portal. To share from your User Portal, you must first log in. Then click on the User Portal button in the upper right-hand corner. If you aren’t seeing the webinar you need to share from the User Portal main screen, go to your Webinar Library. Find the webinar you need to share and use the Share Webinar button. They will receive the same email asking them to either sign in or create an account. This quick, informative video will show you how to claim a webinar that is shared with you, step by step. https://cuwebtraining.com/How-to-claim-a-shared-webinar

If you only purchased the live webinar, please call us at (406) 442-2585 and we will switch your order to the on-demand option or refund your purchase.

You have unlimited connections! Anyone in your institution can attend the live webinar.

You can launch the webinar in your web browser. We suggest using Google Chrome or another current web browser such as Microsoft Edge, Firefox, or Safari. Please use the most up-to-date version of your preferred browser. If attending via tablet or phone you can launch the webinar from a web browser on your mobile device, no app is needed.

Yes! Please ask for the dial-in instructions in the chat box in the webinar room or reach out to us in advance.

No, on-demand webinars never expire. You can access them anytime from your User Portal. You can also create a training folder and download the on-demand webinar to your local computer for offline viewing.

An attendance certificate is provided with your webinar purchase to self-report CE credits. If a webinar is pre-approved for CE credit, the type of credit(s) available and applicable states will be indicated on the webinar details page.

Subscription Tokens never expire! To view how many tokens you have left, please log in to your User Portal. Under Subscription Tokens, you can view your token ID (you can share this with other users, and they can manually add it to purchase webinars). It will also tell you how many tokens you have available, as well as what type of webinar the token is applicable for. Once you have used all your tokens, you will no longer see them on this screen.

To redeem your tokens, add the webinar(s) to your cart and continue to check out. Under Subtotal it will say: Have token or coupon? Apply Now. Click on the Apply Now button. Next to the webinar, there is a Use Token button. Click on this and a little pop-up box will appear. Select the token and it will be applied to your order.

The Webinar Network partners with your state association, however, you will need to register on our website as well because we are a separate organization. You can register a new account at checkout. If you are already registered with the Webinar Network, you can reset your password at checkout.

The new User Portal was created for you to view all your webinars in one spot! Access your User Portal using the link in the upper right corner. Here you can view your upcoming and on-demand webinars and orders. You will now access your live and on-demand webinars from the User Portal and can share these webinars with anyone in your institution. You can also add upcoming live webinar dates to your calendar, evaluate webinars, download the on-demand video, access your webinar takeaway toolkits and supplemental resources, pay invoices, download receipts, and track and purchase your Subscription Tokens.

Credit Union Webinar Network

P.O. Box 1780
Helena MT, 59624
(406) 442-2585
(406) 442-2357
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Have a question? Reach out to us using the form below or chat with a live agent using our chat feature in the lower right corner.

Credit unions’ financial education is the foundation for successfully serving your community.  Our webinars cover a range of banking and regulatory topics to provide you and your employees with high-quality information and training.
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Credit Union Webinar Network

P.O. Box 1780
Helena MT, 59624
(406) 442-2585
(406) 442-2357
© 2022 FINANCIAL EDUCATION & DEVELOPMENT, INC