Payment Systems Bootcamp

Frontline & New Accounts Marketing Operations Sales & Specials

On-Demand Webinar:

StreamedApr 7, 2022Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Do you understand the primary payment systems in the US?

How many are there? This is a prime opportunity for the frontline and new employees to learn about payment options, how transactions flow, funds availability, and related rules. Discover how to answer accountholder questions with confidence!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Distinguish which payment system was used, including the parties involved and how the payment was authorized by the accountholder
Define the parts and parties of a check and the parties to an ACH transaction, wire transfer, and card payment
Understand the basic transaction flow for ACH, card, wire, and check payments, including how they may affect funds availability for accountholders
Explain options for accountholders wanting to send or receive funds into your financial institution
Start a conversation internally using our key takeaways to learn more about when transactions post, cutoff times, unauthorized and stop payment requests, and more

WEBINAR DETAILS

Financial institutions regularly hire new staff due to retirement, promotion, or turnover. As part of their comprehensive training, new employees must achieve a basic understanding of the four main payment systems. This session is designed to give new operations staff that baseline understanding. It will address checks, ACH, cards, and wire participants, plus rules and key considerations for all staff. After this session, attendees will be more confident in answering accountholders’ transaction inquiries.

WHO SHOULD ATTEND?

This informative session is designed for tellers, frontline staff, and new employees.

TAKE-AWAY TOOLKIT

Key takeaways of payment systems basics to use as a conversation-starter to learn more about your institution’s policies, procedures, and practices
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.