Consumer Account Documentation: Best Practices

Opening even a basic checking account can involve considerable time, paperwork, and risk!  Every accountholder’s situation is different and there is often uncertainty about account ownership, required identification, and how to conduct appropriate due diligence.  It can be daunting to meet regulatory requirements, make consumers aware of your institution’s products and services, and provide a positive service experience throughout the process.  This jam-packed session will dissect consumer account opening compliance issues, go through the account opening operation from start to finish, and provide loads of tools to incorporate into your process. 

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.