Frontline Series: Identifying Fraud on the Frontline
June 26, 2025
Live Webinar:
DateJun 26, 2025Duration90 minutes
12:00 PM PDT01:00 PM MDT
02:00 PM CDT03:00 PM EDT
- Unlimited connections for your institution
- Available on desktop, mobile & tablet
- Take-away toolkit
- Presenter’s contact info for questions
On-Demand Webinar:
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
The frontline has hefty responsibilities.
They are expected to handle
accountholder questions with poise, precision, and aplomb – all while meeting
compliance expectations. But that’s not all. Frontline staff are also charged
with identifying red flags, spotting fraudulent transactions, and properly
reporting the activity. This webinar will walk through the scope and breadth of
identifying fraud on the frontline and provide several take-away tools.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Identify red flags for current scams and fraud facing your institution and accountholders
- Recognize counterfeit checks before they become check fraud losses
- Understand risk management practices and controls
- Report suspected instances of fraud
- Prepare for accountholder conversations concerning fraud, including with elderly consumers
WEBINAR DETAILS
The frontline is the initial line of defense in
identifying fraud and avoiding losses for both accountholders and their
financial institution. An awareness of the red flags associated with issues
including check fraud, potential elder financial exploitation, and wire scams
is essential for the frontline team. This session will review how to identify
fraud at the time of accountholder interaction. It will not only review red
flags, but work through what actions should be taken, what questions should be
asked, and what vital details to obtain for proper incident reporting.
WHO SHOULD ATTEND?
This informative session
is designed for frontline staff, branch personnel, new accounts professionals,
risk officers, and compliance officers.
TAKE-AWAY TOOLKIT
- EFT error resolution checklist
- Red flags for fraudulent activities
- Elder suspicious activity form
- Sample red flag alert form
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission,
or republishing of any webinar to other institutions or those not employed by
your institution is prohibited. Print materials may be copied for eligible
participants only.
Presented By
Brode Consulting Services, Inc.
This Webinar Appears In
© 2025 FINANCIAL EDUCATION & DEVELOPMENT, INC
