Here is a quick breakdown of what is covered during the podcast:

[1:23] What critical aspects do branch managers and head tellers need to manage?
[2:20] What are the benefits of a high-functioning team?
[3:14] What are the risks of NOT focusing on teamwork within a branch?
[4:13] What are the first two or three things a new branch manager should focus on?
[7:00] Can leadership be learned?
[7:43] What’s the difference between managing and coaching employees?
[8:18] Tips for time management.
[11:50] Trust your team.

After the podcast, be sure to check out Molly’s webinar, Branch Managers & Head Tellers: Managing the Critical Aspects.

Don't forget to subscribe to the Credit Union Overtime Podcast on Spotify, Apple Podcasts, Google Podcasts, Overcast, or wherever you listen to podcasts.

Marcia “Marci” Malzahn is the founder and keynote speaker at Crowning Achievements International – inspiring and educating emerging leaders in the financial industry. She is also president and founder of Malzahn Strategic, which provides management consulting to community financial institutions. Marci has 30 years of banking experience, with 10 years as the EVP/CFO/COO of a community bank she co-founded.

Marci speaks frequently at industry conferences, association events, and leadership and women’s conferences. She has published five books and received several professional awards. As a Certified Virtual Presenter, Marci provides online and onsite training for financial institutions. Marci is a certified life coach and a certified community bank director. She holds a bachelor’s in business management from Bethel University and is a graduate and faculty of the Graduate School of Banking in Madison, Wisconsin.

Visit Molly's webinar page for her library of on-demand and upcoming webinars.