Debit Card Fraud: Tips, Tools & Tested Procedures

This session will give financial institutions practical guidance to manage debit card compliance, strengthen internal procedures, and reduce fraud risk across everyday card activity.

Debit cards have become an everyday payment tool, offering accountholders fast and convenient access to their funds through swipes, taps, online purchases, and digital wallet transactions. Along with that convenience comes increased regulatory scrutiny and heightened fraud risk, making effective oversight and strong internal controls essential for financial institutions.

This session will provide a comprehensive review of debit card management responsibilities, including card issuance requirements, Regulation E disclosure obligations, timing requirements, and the error resolution process for unauthorized transactions. We will also discuss operational and fraud related risk areas such as card requests occurring near address changes, debit card limit increase requests, card closure procedures, and controls surrounding instant issue cards.

In addition, we will explore practical fraud mitigation strategies and discuss ways to strengthen fraud awareness among both employees and accountholders. An understanding of the regulatory framework governing debit cards, combined with sound procedures and risk-based controls, is key to managing a safe, compliant, and effective debit card program.

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.