Handling Reg E Disputes Confidently & Compliantly
On-Demand Webinar:
StreamedMar 21, 2024Duration60 minutes
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Reg E is all about protecting consumers from unauthorized electronic transactions.
Most
consumers know that they can contest unknown or incorrect EFTs. Do you know how
to handle these disputes? What are your responsibilities to the consumer? What
timelines are involved? What is your institution’s liability? Join this webinar
to learn the complexities of Reg E and how to handle EFT disputes confidently
and compliantly.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Explain what constitutes an unauthorized transaction under Reg E
- Understand your institution’s responsibilities under Reg E to the accountholder and the attendant deadlines
- Calculate your institution’s liability under Reg E depending on whether an ATM/debit card or other access device was used
- Identify what can and can’t be required of the accountholder
- Distinguish when Reg E or the Visa/Mastercard rules apply
WEBINAR DETAILS
Regulation E protects consumers from unauthorized
ATM, debit card, ACH, and other electronic fund transfers (EFTs). This imposes
many responsibilities and liabilities on financial institutions. Fraud losses
continue to increase from counterfeit ATM/debit cards and the unauthorized use
of validly issued ATM/debit cards.
Reg E is a complex set of rules and deadlines that
must be followed when responding to accountholder claims. Furthermore, Reg E
rules differ depending on whether an access device was actually used in the
transaction. This webinar will fully explain how to properly handle all types
of unauthorized consumer electronic fund transfers and how to accurately
calculate the amount, if any, that must be reimbursed.
(This webinar only addresses the basics of Reg E
and accountholder responsibilities. To learn about provisional credit, register
for the 3/6 webinar Provisional
Credit Under Reg E: Rules, Best Practices & FAQs.)
WHO SHOULD ATTEND?
This informative session
will be useful to all deposit personnel, tellers, service representatives, new
accounts personnel, account officers, managers, auditors, attorneys, and
compliance staff.
TAKE-AWAY TOOLKIT
- Model Reg E disclosures explaining accountholder liability
- Easy-to-follow matrix to determine the dollar amount of your institution’s liability
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission,
or republishing of any webinar to other institutions or those not employed by
your institution is prohibited. Print materials may be copied for eligible
participants only.
Presented By
Elizabeth Fast
Spencer Fane LLP
© 2024 FINANCIAL EDUCATION & DEVELOPMENT, INC