Responding to Elder Exploitation in Real Time: Delaying, Denying & Escalating Transactions

Elder financial exploitation is one of the fastest-growing threats facing financial institutions and the stakes could not be higher. When exploitation occurs, vulnerable accountholders lose life savings, families lose trust, and institutions face reputational damage, regulatory scrutiny, and potential liability for failing to take reasonable protective steps. This operations-focused session will give staff the confidence and tools to act in real time, teaching them how to identify red flags, manage suspicious withdrawals or wires, and delay, deny, or escalate potentially harmful transactions.

We’ll also explore the rapidly expanding landscape of state elder-abuse reporting laws and the growing number of states giving financial institutions stronger protective authorities, including the ability to freeze access, refuse or delay transactions, and contact trusted parties not listed on the account. Attendees will leave with practical strategies that protect accountholders, safeguard institutional assets, and strengthen community trust.